Dissapointed at the Poor Customer Service from SPAR Group

<p>I am disspointed with the SPAR Group. SPAR is a Global group with a wide presence but I have been experiencing extemely poor service from the SPAR Group lately.</p> <p> </p> <p>My experience as a Cusomer at SPAR is lacking. SPAR is not living up to its promises of excellence that it is making.</p> <p> Today i went to buy the Spar Brown Sugar 5kg at both Parklane and Jonathans SPAR in Pietermaritzburg and found that all the Plastic Bags have holes in them. I brought it to the attention of the Managment in both stores and and all I got was a sorry. I walked out of both stores empty handed, disgusted at how impotent the Managment are and extremely unsatisfied. </p> <p> </p> <p>Percy the Manager at SPAR Jonathans indicated that the Bags do not come in bales like the other 2kg sugar and are packed and delivered on pallets with nails that punctured the bags. He said he will esclate the issue to Customer Care and feedback to me whether it is standard practcec to sell bags of sugar with holes in it to customers. </p> <p> </p> <p>He did not seem too impressed with me taking pictures of the products with my camera phone but I have had previous experience where SPAR Customer Service asked me to prove my complaints with photos. I explained as such to Percy.</p> <p> </p> <p>I have shopped at both Parklane and Jonathans SPAR before and I never experienced the sugar packets having holes in them like today. </p> <p> </p> <p>It is not my intention to make a nuisance of myself. I am giving constructive feedback as a customer that if the Managment have any common sense, they will pass onto the supplier that the products should be packed and transported better so Customers like me can recieve a product in pristine condition. I do not thik that is too much to ask. Not a product with holes in the packaging and sugar crystals falling out of it. </p> <p> </p> <p>I will wait for Percy to feedback to me about his interaction with Customer Service at SPAR as I cannot call them myself. The last time I interacted with SPAR Cusomer Service I never received any feedback or resolution to my complaint about the differnt volumes in the bottles of cooldrink to date. I can only hope SPAR Customer Service will take Percy seriously as they did not render any good service to me sicne my last intercation with Jeneen about the Bottles.</p> <p> </p> <p>The standard of SPAR Branded Products and SPAR Cusomter Service are poor and seem to be deteriorating rapidly.</p> <p> </p> <p>Suffice to say, I am deeply dissapointed and not holding my breath.</p>