Disgusting service at Spar Hunters Retreat Port Elizabeth

Attrocious service at Spar Hunters Retreat Port Elizabeth!

On the 25th of December I placed an order for 80 queen cakes for the 26th of December for 16h00. This process took me about 25 minutes because the staff at the bakery were waiting for confirmation whether they can take the order or not seeing that the 26th was a public holiday. The lady eventually came and took my order. I went and paid for the order. I was very unhappy at the service because it took long to place a simple order. I voiced this out to the ladies at the bakery and I even asked if they were new staff to which they responded no.

On the 26th of December I arrived at 15h10 a Spar and after 10 minutes I learnt that the order was not done at all. The lady who was assisting me called her manager and at about 15h30 they suggested to looking at baking the order and that it would be ready at 16h00. I said I would not have room to wait if it was late and thus opted to take my refund. The manager came very late and I was too tired of narrating this story.

I usually order from Spar and usually come a little bit earlier and it is usually ready. This time the order was not done. I just want an answer as to why the oder was not done. I am extremely disgusted at the service at Spar Hunters Retreat and I will never set my foot there.