Disgusting Service

I wrote an email to Spar customer care about meat that was purchased at Belair Spar when a special was advertised.<br> I had a response and we liaised with Brian the manager at the butchery and he apologized for the incident and asked to come in and will refund, that was this morning.<br> We bought the meat on the 8 September just that we had no till slip - but it was fine, he said will resolve.<br> A few minutes later, he called back and said it cannot be resolved, their manager said the meat was purchased to long ago and we need a till slip.<br> It disgusting to know that you will call a customer, state the matter as resolved and offered to bring the bank statement to them which he accepted as this has the date of the transaction and you can trace a till slip from there.<br> <br> Quite humiliating to know that SPAR would call you, state it is resolved and that you must come into the store only to be called a few hours later to be told that we purchased the meat too long ago, really???<br> <br> My complaint was that the meat was fatty, smelled and was mixed<br> The meat at the top looked good but under was horrible, it was a R200 odd purchase but really shocking how SPAR works - get your acts together