EP
Ebahim P

1 reviews | Active since Jul 2011

27 Dec 2015, 00:27

Disgusting attitude

I went to a Spar in Durban, next to Addington hospital. I had a Beacon voucher (from Beacon) that I wanted to use. The cashier told me that they do not accept vouchers at all. I found this strange so I asked to speak to the manager. When I went to him, without even greeting me, he just blurted out loud that they do not accept vouchers at all. Despite his foul attitude, I introduced myself. I had to ask him to explain why they do not accept vouchers - and he said that it is his stores policy. There are ways of handling a customer and this is not how its done. This manager is so off-putting that I would never want to go to that store again. If he is like that to his customers, what kind of example is he setting to the rest of his staff.

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Replies (1)
SPAR
SPAR's reply30 Dec 2015, 12:01
Official
Hello Sarc,

Thank you for bringing this to our attention. We apologize for the experience that you had, please allow us to investigate with the store and then within a maximum of 7 working days we will contact you to resolve this matter.

Thanks
Luyanda Dlamini
Customer Care Advisor
www.spar.co.za

Best regards,