Disappointing customer service from Queensmead Spar (Umbilo, Durban)

Highly disappointed with Queensmead Spar.

So I went to Queensmead Spar (Umbilo) this afternoon at around 17:30, I was shopping for nappies and other stuff. I was caught up by the special price which was written in bold R179. 99, which covered the normal price,that special was on Pampers Jumbo pack. I then took the nappies, Entressdruppels which was also advertised for R23. 99. To my surprise, when I got to the till, both these items were not on special.

I then asked, what do they mean because I took it exactly where they were both advertised. I spoke to a lady, who could not explain, then called their "manager" I assume because he didn't not introduce himself, "it was just a greeting and how can I help you" he was wearing a name tag written Rudi if am not mistaken.

I explained to him, he said no the price is not for jumbo pack, I then said but it was on jumbo pack... He said "they have over 1000 or 10 000 customers, it must have been one of the customers. Ok, no problem but it is their responsibility to keep on checking what customers do to their shop. He said to me," what exactly am I expecting him to do, do I want to punish him for something that wasn't done by them, he then kept on talking about checking on their cameras" I mean, what kind of nonsense is this, can you say this to a customer? There was no apology or anything. In Anyway I doubt he even realized they are the ones who were on the wrong here.

Can someone please do something here, I still want those nappies and with that price. If he admitted their mistake, acknowledged it and apologised, it would have been a different case. I wouldn't have drove from Spar who is less than 5 minutes from my house to Davenport just for the same item.

Please I need assistance from Spar, I can not just let this slide because of how he handled it, pure that.