NL
Nonqaba L

1 reviews | Active since Nov 2017

13 Dec 2017, 11:42

DIMISILE, work on your customer interaction

On the date 13 December 2017, 11:27 an employee named Dimisile, cashier 23, was incredibly rude towards me. I had a total amount of 3, including airtime. I was standing at the tills, and most of the operating ones had 2 or more occupants. I decided to go to the kiosk because I was in a rush, it had no customers before I approached it. By the time I got there, there was an employee paying for her items. Dimisile was happily chatting to her collueage while she processed her items. When it was my turn, she didnt greet me, her attitude had changed from the time she was speaking to her colleague. She asked my why had I not paid at the till point instead. I told her there were people there when I left and I was in a rush. She said I should have paid there (Till), I told her I was here already (kiosk). Her tone changed and she yelled, "Don't say you're here already, you should ask me to pay here!" in isiZulu. I dont care if she was having a bad day and had to take it out on someone, I am a paying customer. If she feels like she is the kiosk police, she needs to notify us. If she really felt strongly about people paying at till points, she should her told her colleague and the customer that followed me. She didn't ask either of them why they hadn't paid at the till points. There have been several times I paid at the kiosk and I didn't get this melodrama.

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Replies (2)
NL
Nonqaba L's update14 Dec 2017, 17:01
Reviewer Update
Emmanuel, the manger of Spar Bertrams, emailed me after I sent a complaint to the head office on the 14th December. He was the first person I emailed on the 13th of December at around 12, I don't know why he only rep**** so late. He asked me to come into the shop to resolve the issue. I went to the shop on the 14th. He was getting into his office, there were other 4 people in there. They saw that there was a person waiting, I kept on calling out hello, but I was ignored. Eventually he told the two employees to leave. He then called me in. I told him the I got an email from him. He asked me what was my story. Did he not read the email?? I just told him Dimisile was rude to me. Emmanuel told me he was informed about my email from his superiors on the 13th, only when he got pressure from them did he decide to call aside Dimisile. He informed me that the employee Dimisile was off today. He informed me that Dimisile gave a different version of events. Emmanuel told me that she signed or was about to sign a written warning. It was a shifty response, I can't say for sure which one was it. Dimisile couldn't apologize because she wasn't in today. I don't know if this was to pacify me.
NL
Nonqaba L's update26 Dec 2017, 02:03
Reviewer Update
Got a Spar shopping voucher from the manager on Christmas. Problem solved :)