1 reviews | Active since Sept 2012

09 Apr 2016, 18:50

Denied special no stock wrong price

Spar currently have a special on Doritos s chips for 10.99 a pack ,on the shelve they had a special price signage advertising the special price of 10.99 , they had two shelves of the deritos and the the only price point in sight was that of special price (I have photos as proof ) . I get to the till to be told the special is for 150g not the 250g pack I had , I explained to the till lady that her price point was therefor incorrect and that I'm not prepared to accept this , she made mention this same situation occurred a day earlier as well , so clearly this was a complaint that was not dealt with when it first occurred which is bad enough , another staff member came to the scene I took him to the run showing him that there were two shelves fill with the 250gram party pack and the only price point in site was the special price I said irrespective on the signage saying 150 gram it should not be placed as the only price point applicable to the two rows filled with 250g , the 150g was in fact sold out which is even worse given it was advertised , they had left the special price even though they knew they had sold out and then we're prepared to give the price its unacceptable practice

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Replies (1)
SPAR
SPAR's reply11 Apr 2016, 08:15
Official
Hello tyler mcdonald,

Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.

Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za