Customer Victimization and humiliation on 26 August 2021

I went into spar tops calswald and accidently as i was reaching for what i wanted to buy, a bottle the the most bottom shelf dropped and fell.

At the till i was then paying for the bottle and the broken bottle was scanned within my purchases without anything being said or mentioned to me that i would have to pay for a genuine mistake. I was not even considered or anything explained to me. I just didnt matter there was no human dignity afforded to me at all by the store manager that was controlling the floor that told the teller to scan the bar code of the broken bottle.

No explanation required. everyone who saw kept on saying this was a genuine mistake but Spar Tops employees were not interested when I advised it was a mistake and there should be insurance for loss and damages which happen.