***Complaint*****

Spar Phola Mall Kwamhlanga I am very disappointed by the service I got from Felicia. I had to ask for her name, she has no name tag and a few of the staff there don’t have their name tag on. So difficult communicating with them because they don’t have names. Bad representation of the company, Felicia is rude to customer and is very well aware that she wears no name tag. She was even rude to the till supervisor that tried to help me with her. A very defensive individual whom takes no responsibility in assisting a customer. She even lacked accountability for actions and claims that the Spar rules says she must never assist a client instead she must tell them to go find the items so that tomorrow when they come they know where things are. She said that right in front of me and the till supervisor that was trying to help. She claimed her HOD gave her those instructions.

I wanted to puke!!!! But she is very bad at a job that she is in, she lacks customer service, she failed representing the Spar brand.

I wish to never visit again but I hope my next visit will be better before I take my money somewhere else.