Complaint about Poor Service and Unacceptable Product

I'm writing to express my extreme disappointment and frustration with my recent experience at your spa. I purchased a cake from your establishment, and to my shock, it contained eggshells and paper. I reported this to your staff, and initially, I was told to come back for a replacement cake.

However, when I went to collect the cake today, the manager refused to provide a replacement, stating that I should bring back the original cake - which I had already disposed of, having shown images and a video of the contaminated cake as proof.

I'm appalled by the lack of apology or concern for my experience. As a customer, I expect a certain level of service and quality, which was clearly not met. I'm requesting a full refund for the cake and an apology for the distress caused.

Spar Cape Station