CHATSWORTH SUPERSPAR PATHETIC AND *********

I am so disappointed and frustrated with the pathetic customer service from Chatsworth Superspar. They have no regard for keeping customers happy and smiling, rather they made us fools and showed us we are not valued.

There was a promotion in the Spar paper that was posted in the Chatsworth tabloid for "Pampers Premium Care Diapers Value Pack 44s - 82s" it was advertised as "Buy 2 for 300". This paper was distributed on Tuesday the 13th of September 2022 where I saw the special. On Wednesday the 14th of September 2022 in the afternoon my Husband went to get the diaper promotion, but was informed by one of the staff that the stock was going to come in on Thursday the 15th of September 2022.

My Husband and I then went to Chatsworth Spar on that Thursday evening around 18:15 and there was still no stock on the shelves, we then proceeded to find someone who could assist us and we were directed to one of the supervisors in charge of the Pampers Premiun Care diapers stock. When we asked him if the stock came in, he said it had just come in and they were still unpacking, so he asked us to follow him so he could take my Husband's number down and call him first thing on Friday morning. He informed us that, "The suppliers let us down big time". I asked him that if for some reason we don't get it, can we get a rain check, he said no but let's wait and see and we can work something out.

Friday the 16th of September 2022 I called my Husband to ask if he received a call, he said he did not. That afternoon I called Chatsworth Spar and I was informed that they did have stock of size 4 diapers only, which I then told the lady on the phone that those are what I need, but my Husband would only be coming after 17:30. She said they would still have stock. When my Husband went to Chatsworth Spar that evening he saw the supervisor that was supposed to call him and he asked him about the diapers, he then told him the stock didn't come in, which leaves me thinking "Was he lying?" because I was told by a lady on the phone that the stock had come in.

My Husband went in again on Saturday the 17th of September 2022 and there was still no stock on the shelves, he asked a staff member and they said that they still don't have stock.

My parents then went to Chatsworth Superspar on Sunday the 18th of September 2022, where yet again, there was NO STOCK of PAMPERS PREMIUM CARE DIAPERS of any size.

This promotion started on the 13th of September 2022 and ended on the 18th of September 2022. So if there has been NO stock available throughout the promotion, why was this advertised in the first place? Is it not false advertising if there is no stock available? Is it not ********* to falsely advertise? 5 days of going to Chatsworth Superspar and NO STOCK! Who should be held liable for the constant trips my Husband made daily for 4 days to the store because he was told it would be available and my parents who went on the Sunday?

In addition to all of this, I have made numerous calls to the store, 16 to be exact, where it is very difficult to get through to anyone. Only 4 of the 16 calls were answered and 1 of those answered calls I could not be heard.

This is not the 1st time Chatsworth Superspar has advertised and not been able to deliver on a promotion. It leaves me thinking if they are trying to lure customers into the store to purchase other items and not promotions that are really good. Are these "too good to be true" promotions?

Spar is a huge and well known name. I have always had good customer service by other Spar branches. Chatsworth Superspar seems to be letting down the Spar Group. They do not value customers!!!

From an extremely disappointed and highly frustrated customer.