Charged two transactions instant of one transaction

On the 3rd February 2018 I did my grocery at Knowles Superspar. I used my Premium Cheque Account to pay. An amount of R450.67 was charged. However Thandeka the Cashier told me that the transaction did not go through. She said she will try again. I then asked her to add two bread over and above my staff. The total amount was then R473.65. She then process that R473.65 and it went through. When I got home I saw two sms reporting that I was charged twice R450.67 and R473.65. I then went back to Spar to advise them. The Cashier said I must talk to the Supervisors. Two Supervisors Khumbuzile and Rita listen to my story and they decided to call the Manager, Ronal Nair. Ronald came to me with a very bad attitude, did not even greet me, he just said that there is nothing that he can do, I must wait for 24 hours for a reversal message through my cell phone. When I was insisting he phoned FNB and he spoke to Elandre Johnson from who said Spar will only be able to check if the money was reversed or not. Ronald was keep on saying that it is not their problem, I need to sort it with my Bank. If not reversed I must go to the bank and get bank statement. I asked and who is going to pay for that bank statement. I said to him Spar made a mistake now I must suffer for their mistake. He was not apologetic at all. He told me that Rachel from their Cash Office will contact me on Monday, 05 February 2017. I was very angry and I told them that I cannot go to the bank because I am working from 08h00 to 16h30 I won't have to go to the bank. I said they need to sort it out because I will back on Monday, 05 February 2018 afternoon.

On Monday, 05 February 2018 I went back to them, they said my problem has been sorted. I told them I did not receive any sms from the bank of this reversal. They called Manager, Steven Stenson and he told me that they did reversal. I told him that there is no message from the back which proves that they did reversal. Then Steven said to "it is not our problem it is between you and your bank. I asked them why they did not arrange a refund to me. Why I was not contacted as it was mentioned on Saturday that somebody will contact me on Monday. I asked Steven who was suppose to contact me. He did not want to answer me. I insisted to get an answer from him. He then said if I have not received any message it might take 24 hours to reflect on my bank account. Since they knew that I will be coming back on Monday why I was not contacted to say your money has been reversed and you must wait for 24 hours. I told Steven what about my petrol that I have used to come back and address the matter on Saturday, 03 February 2018 and again I came back on Monday, 05 February 2018.

On Monday, 12 February 2018 I contacted my bank to check if there was any reversal or transaction that was made by Spar (Knowles Superspar) I was told there is nothing. Again I contacted the bank on 14 February 2018 they confirmed again that there was nothing from Spar. Here is the reference number from FNB Ref No. ********** .

To date, 19 February 2018 Spar still owes me my R450.67. I would like Hellopeter to assist me to get my money as soon as possible, not deposited to my account because I need to use it urgently.

Senior Management of Spar to train their staff member especially management level, I was very disappointed to be treated like a ***** by Ronald. To send Ronald to customer service training and he must respect everybody irrespective of colour. I believe that as much as I am not a billionaire with my little contribution, but I am a loyal customer of more than 12 years supporting Spar.

How long must I suffer!!! Very disappointed with poor service I received from Knowles SuperSpar. I need my money to be paid directly to me not in the bank. Its my money I do not owe anybody, either Ronald Nair or Steven Stenson.