GS
Germaine S

1 reviews | Active since May 2014

13 Apr 2015, 08:34

Bad smell on Hot food

Good Day,<br> <br> My name is Germaine Stone.<br> <br> On Saturday evening went to Spar in Ida's Valley to buy hot food (Chicken Stir Fry).<br> <br> On arrival at home the food was heat up again and when I and my wife start to eat, we smelled that the food was off and it taste so as well.<br> <br> On Sunday when we took it back the manager had a bad attitude.<br> <br> When i want to speak he raise his voice at me and told me that he has the best store and there is no way he will sell old food.<br> <br> He really treated me if I was the one to blame and its my fault that the food was of.<br> <br> He did this in front of his workers and other customers.<br> <br> I than told him that I don't want trouble he must just give me my money were he told me OK know you don't want trouble.<br> <br> Than my wife push me away and told me to leaf.<br> <br> We than got our money and left.<br> <br> I am also a supervisor but I will never treat my customers like he did.<br> <br> Best Regards<br> <br> Germaine Stone

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Replies (1)
SPAR
SPAR's reply14 Apr 2015, 08:22
Official
Hello gmstone,

Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.

Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za