Bad Service, Passing the buck, Hygiene

I have decided to make as many people aware of the service you get from Spar call centre and that they actually never get back to me. I lodged a complaint on the 17th January 2018 regarding the Spar in Kloof Street, about CASPER & LYDIA, I received the following e-mail "-----Original Message----- From: Thola Mdluli ********** Sent: Monday, 22 January 2018 12:33 PM To: ********** Subject: SPAR Customer Care- Thola

Good day Vanessa Coe

CC ********** 23

Thank you for your email and for bringing this to our attention, We would like to apologize for your experience. we will be taking this up with the store for investigation, within a maximum of 3 working days the Retails Operations manager will contact you to resolve this.

Yours faithfully

Thola Mdluli [Miss] Customer Care Advisor THE SPAR GROUP LTD | SOUTH AFRICA Tel: +27 (0) 31 ********** | Fax: + 27 (0) 31 ********** | ********** 22 Chancery Lane, Pinetown, 3610 | P.O. Box 1589, Pinetown, 3600 " Note that this was on dealt with on the 22 January . Then i send the following e-mail "-----Original Message----- From: Vanessa Coe ********** Sent: Thursday, 25 January 2018 8:38 AM To: 'Thola Mdluli' Subject: RE: SPAR Customer Care- Thola

Hi Thola

Is this the response that you give you clients?

My complaint was send to you on the 17 January 2018.

As indicated below it will take 3 working days which is obviously a lie, because I have not had any response." I never got any response to this e-mail. I called the call centre and spoke to Glenda who said that she would escalate my complaint. I have not been apologized to or received any form of apology from the owner of Spar Kloof Street. This obviously to them is not a serious matter. Therefore I am going to put this out there on as many social media platforms as possibly. After talking to one of their staff members yesterday i believe that there has been numerous complaints about the same 2 staff members by the public and nothing has been done about it.