bad Service from the Security

Lack of Accountability. To say I am disappointed is an understatement !!! I went to the Kloof village mall Super spar . In a very general moment with the Security Guard, I was very rudely treated and shouted at . I found myself flabbergasted at a reaction of that magnitude for no apparent reason, I even went back to him to try and clear up and understand why ? However he became very antagonistic towards me. This now changed my approach from trying to understand to now being quiet upset at this situation . I contacted the store later on and for the most part the manager __enter name __was not available to speak to me. I had to call back continuously rather than my call being returned. Eventually when I did manage to speak to him. He was not apologetic as well as had no intention of trying to resolve and attend to my concerns . I was met with the accusations as he advised that the footage did not depict that I was shouted at. I asked if the footage had audio and was told NO !!! .So how was the assumption reached ,I highly doubt the footage was actually viewed. My question is rather than apologizing and trying to understand my emotion or rectifying the situation with a simple apology ,I was received as the villain in the situation. I was even passed on the security companies details. I am the security companies client . I was at Spar !!! I am your client who was disrespected for no apparent reason. I am appalled at this whole situation and even more appalled by the lack of professionalism and customer service that the manager treated a customer with. Clearly there is no skill or tact on how to deal or intact with a customer !!!! Gugu Mdluli ***