Bad service for answering a simple question for information on a product

I have sent a message on the MY SPAR Facebook page and called a SPAR branch near me .... all i want is information on the SPAR brand Freshline Caramel Treat flavored cake ... on the facebook page EVERY single time they keep saying that a customer care agent will help you ... about 4 times they have said this to me when i asked for an update or why no one has rep**** or helped me yet .... im EXTREMELY dissatisfied and disssapointed with this bad service .... i just want some SIMPLE INFORMATION about a food product which clearly should be on your website under every single food item .... please have a look at other websites and improve yours... look at Woolworths website they have info under ALL food items and even CLICKS AND DISCHEM and TAKEALOT they all put EVERY SINGLE piece of information under all their products.... please learn !!!!