Bad service and products

On Sunday we purchased Veg Breyani off the Deli in Spar Buxtons Umhlanga. The breyani was definitely not cooked that morning, it was at least 2 days old. We purchased this at about 10am and went the beach to have a bite, but we had to throw it way after having just one bite.

I initially had no intention of logging a complaint, but on Sunday we also purchased other items in the store, one of them being the Spar branded popcorn. My wife prepared them last night and it just was not right, it was like stale popcorn. She tossed them in the bin and prepared the balance, it was just the same.

It would seem as though staff are not being monitored, the stock on the shelves may not be rotated. The deli staff could be lazy to prepare fresh food and just store and reheat the same foods, in this case it could be two days old.

Also, the deli assistant never gave us utensils to eat our meals, and we never thought to ask. Good customer service includes making sure customers do not forget such things. We had to go the nearest coffee shop to get utensils.