Bad service

Really sorry to bother you about my experience with Mo***o Spar in Ga-rankuwa. I went there a few minutes ago because there were a few items I needed and also needed cash urgently. When I got to the till to pay I told the Lady at the till that I needed R100 (for an emergency). She asked me to insert my pin which I did but I think she made a mistake somehow because when the receipt came out it only reflected the staff that I had bought. I asked her, what do we do now because I told you that I also needed cash- she said I did punch it and I don't know what happened. I told her I am not prepared to swipe again because my bank will charge me again, One of the reasons why I went there is because I knew that I would be able to solve 2 issues at once: cash and groceries. Anyway while I was talking to her another Lady came and said they have to swipe again, I told them it's fine I will allow them to swipe again but they must just know that I am unhappy about this and that I am going to complain. She(2nd Lady) said no, let me get you a Manager. Leon then came and said that they are struggling with the Network that is why the money was never dispensed. I must say from a Manager I found this very lame, no apology wthatsoever from any of the 3 People I dealt with now I am being told about network-may I please ask that you equip your Manager with way to deal with Clients that to be giving stupid excuses.We tried swiping but the machine kept giving error remove card-this was after I had paid for my groceries-if the transaction was done correctly simultaneosly with the good I had bought it would have gone through.I decided to take my card after 3 tries of machine error (remove card) and used more petrol for a service I could have recieved closeby. I find this really unacceptable from Spar. At the same time I feel that Spar Management thinks we cannot think,by telling me about network issues-no respect was shown at all with a simple apology- I ended up spending more money on petrol because of the Staff and Manager's incompetence. I am really disappointed and I am thinking of putting this experience on Hellopeter. There are a lot of complains but sometimes we decided not so say anything about it- Mo***o Spar is really dragging Spar brand down and they serious need to catch a wake up- From a disappointed Client