Bad service

Good day

I called the Spar in Die Boord Stellenbosch at 14h30 today and asked if I can order a Gatsby from them. The lady said that yes I am able to order one. I asked her that they can start at 15h00 to make the Gatsby and I will come pick it up just after 3. When I arrived at the store at 15h30 there where no Gatsby waiting for me. I then ordered the gatsby at that moment. The guy assisting me then took his own time to make the Gatsby. I got on the phone while in the store and spoke to a manager there ie Jan-Hendrik. I told him about the situation. He told me than that they will resolve it. Their resolve was to sit behind their computers and watch me from afar while sending someone else to make the Gatsby. The steak was just put in the pot not even 5 minutes and was taken out again. I had to reheat it at home. The managers not one came to me and apologised for the situation but only kept on staring at me from a distance. Even when I got to the fill which are right next to where they are sitting not one of them had the decency to get up and come to me and apologise to me. I also work in a retail environment. I am also an manager. And if I would have given such bad service I would never have heard the end of it. This was utterly bad service from the manager as well as staff.