Bad quality products from bakery

The not caring attitude of the manager on duty at this Spar today at 14h00 leaves me with no other choice but to complain as his attitude is not in line with that of your group i.e. to meet the individual needs of each customer constantly in a caring and homely environment and to continuously strive to achieve the highest standard of quality.<br> <br> I bought various items at this shop this morning. This included a chocolate eclair that my wife only ate partially as it was not fresh and the cream had a sour taste.<br> I took my slip and box containing the left over of the eclair to this Spar and brought it to the manager's attention that the eclair was not fresh and the cream sour.<br> Although he initially agreed that the eclair was not fresh, he took it to the bakery manager for his comments and I was told by the manager on his return that there was nothing wrong with it. I disagree as the hot cross buns baked by this Spar is also not comparable with that of Pick n Pay. There are hardly any raisins in these buns.<br> <br> At no stage did he apologise or offered to replace this eclair. I find this unacceptable as I have been shopping at this spar for the last 10 years.<br>