Bad product and customer service

I purchased the ice cream on 2 October 2026 and noticed that it appeared to have melted previously and then been refrozen. This affected both its appearance and taste, leaving me dissatisfied with the quality of the product.

I submitted a complaint through the SPAR complaints website but received no response. On 6 October 2026, I followed up telephonically with your Customer Service Department. I was assured that my complaint would be escalated to the relevant brand for investigation and that I would receive a call back.

However, to date, I have not received any feedback or communication regarding my complaint.

I am disappointed not only with the quality of the product but also with the lack of follow-up after I was assured that the matter would be escalated. As a customer, I believe that my concerns should be acknowledged and addressed within a reasonable timeframe.

I kindly request an update on the status of my complaint and a clear indication of how this matter will be resolved. I would appreciate a prompt response, as I have already made an effort to follow up without receiving any resolution.