Bad milk and bad service from Spar Glen Acres

On 1 November 2021 my wife bought groceries from Spar Glen Acres for R1 982.63 and On her grocery list was two 6packs of fresh milk. The til operator told my wife that if she had any problems with the milk she must return it.

To our surprise, our minor kids reported that the milk was bad on the 3rd of November 2021. We checked the milk and discovered that it was indeed bad.

In the evening of the 3rd of November 2021 we took the milk back to Spar. A security guard to us to a supervisor. The supervisor asked us to either get a refund or replacement of the two cartoons. We requested to speak to the manager. One Marius came and we told him the problem. It was shocking to have a very defensive manager who went ahead to teach us that it was just separation of water and milk and it wasn't poisonous. The defensive Marius said it was not his responsibility of their head office. There was more than 3 cartoons returned as we spoke.

If a till operator warned of the bad milk surely a consumer sensitive somebody within the shop should have removed the bad batch they claim. Nevertheless they continued selling to that last item. Having supported same Spar over a decade, this disappointing to learn that we have been supporting a non-responsible Spar outlet. No care of health and customer care.