Bad experience

Hellopeter 01/10/2020

Overview

On 29/02/20 16:48 I shop at Spar Montagu. I took a bag of onions that was unpacked between the potatoes with a large price marked as,”Best Deal R34,99”. At the checkout point the cashier pointed out to me that the onions cost R49,99. I then objected to the manager on the floor, who was sorry that he could not changed it. I paid and decided to contact the area manager me. Johannette Jonck and objected. I also took a photo of the onions that is packed between the potatoes, to show me. Jonck how it was packed.

Me. Jonck rep**** violently and took me for a “chancer” and that I wanted the onions for the price of the potatoes, that was a lower price. This is not true and it was an insult as clearly as can be seen on the photo.

I then contacted me. Chantay Snell, Customer Care Spar Western Cape and set my concern. Me. Snell did immediately apologized for me. Jonck's behavior. Me. Jonck stood however by her position, that I was wrong and that it was not acceptable that the photo showed clearly that the onions is between the potatoes, exhibited under one price. Hereafter follow many emails between us, which me. Snell wanted to give me a giftvoucher as compensation. I maked it clear to me. Snell, that I am not interested in a giftvoucher and that I wanted an apologie from me. Jonck. I am not a “chancer” as I was accused by her. I did actually thought that the onions cost R34,99.

I have made it clear to me. Snell that I have been a client for many years at Spar and I excepted better treatment from them.

On the 16th of March 2020 I received the last email from me. Snell,she offered me a giftvoucher to settle the dispute. I answered me. Snell on the 9th of April 2020 as per email below.

“Me. Snell

Ek aanvaar dat die virus pandemie dit vir almal moeilik maak. Ek aanvaar u apologie ten opsigte van vorige skrywes aan my gerig. U welwillenheids geskenkbewys is vir my van minder belang as die regstelling van die beledigende houding van me. Jonck teenoor my as klient. Soos u soek ek n vinnige einde aan die geskil. As Spar SA me. Jonck se hantering van die geskil onderskryf, dink ek dat dit tyd geword het dat die hele Suid Afrika weet.

Baie Dankie Mnr L.D Stemmet”

Until this moment, I have received no futher response from me. Snell or me. Jonck. All photo's and emails are available.

Thank You

Mr L.D Stemmet