BAD CUSTOMER TREATMENT

I went to Spar esikhawini to buy airtime. Tills are at the entrance of the store, the security guard whom was not wearing even his name tag and refused to give me his name, he said "uzolenzani Igama lami?" Did not allow me to enter as I was carrying my bag with my working material, cellphones tablet and my diaries, he didn't even want to get an explanation from me what is in my bag, I had to send my colleague to go buy for me because the parcel counter is far next to another shop it easy to forget you parcel

This was not the first time o got an bad attitude from the Spar security guards,after they did not allow me to enter the store because of my bag, while other customers walks freely with their bags.at first place I reported it to the store manager who explained to me the procedure and promised to speak to the security guard so they be consistent and make sure they treat customers fairly and equally

The manager took my telephone number and promised to give me feedback which he never phoned me up until the very same issue happened again, I then phoned him again and reported it again, he ended up saying he hardly hear me . I then had a hope that as he recognized me he will phone me back with a feedback but he didn't

This did not meet my expectations, atleast if the parcel counter should be right at the entrance like I used to observe in other stores, and if they can make it a rule atleast that the guard check the bag in and out for customers who want to buy goods and or services that are right in the tills