BAD CUSTOMER SERVICE DELIVERED AT ESIKHAWINI SPAR

I went with my GrandMother at Esikhawini Mall (SPAR) on the 1st of November 2019 for my Grany's Pension Payout, Due to a number of people were there we had to wait in a que from 9am to 16pm. That we did not worry about it.

The problem started when we were on the que, i asked my grany to stand on the line while i went back in the fridge to get Water, when i got back noticed my Grany stood aside to let coming people go first while waiting for me, i then joined the que, i were informed by the last person i found on the que that cashier said she is Closing no one to join the que after that Last person on the que.

I explained to the person informed me that as she found my Grany standing next to the que we actualy came firts even before her so i will explain if the cashier asks why, i then started to inform those u came aftr me on the que they understood. When i was next on que. Cashier started to ask me this way " Wena ke ungene kanjani ngoba ngithe u sisi lo angivalele??" I explained same as i explained to her that my grany was here before u anounce that u closing. She continued threatening me that she can even move me back to a longest que. I couldnt say a word aftr i said " This just makes me Laugh because i think you are not serious about this" she stoped scanning my items for few seconds Shouting at me Loud mentioning words that touched my heart " USALINDEN PHO AWUHLEKI NGANI ? UNGAZONGIJWAYELA WENA.? i even had enough time to unlock my phone and seach a recording app unfortunately i had no memory on my phone i would have recorded.

I then asked her name (Cashier) as she was not wearing Name Tag, she refused to give me her Name. I then asked one of the employees if can i see the manager. She told me the Manager has nocked off.i asked for anyone in management they called Management for me. I just gave her a brief about my experience and iformed her about my experience i asked the cashiers Name told me Her name is Zama (mind you she was not wearing a name tag) also told her that as i dnt hv enough time will have to post this somewhere. And i hope if this complan comes through this way it might bring kind of a good lesson even to other staff. I have confirmed the Name on my Receipt also recorded Zama