1 reviews | Active since Nov 2025
BAD CUSTOMER SERVICE AT SPAR DIEPKLOOF SQUARE
I went to the store to buy a pack of Nectarines as I was about to get to the till point the the pack fell, because I wanted that pack and I was near the till point I tried gathering them with my foot(I am heavy pregnant so I couldn’t bend and pick them 1 by 1 so I decided to gather them and pick them up once) as I was doing so one of the female security guards named Lungisa came to me and shouted that I should not kick their stock but I explained that I want to buy them. I left them and went to fetch another pack since they said I should, when I got to the till point Batandwa(Cashier) refused to sell me the pack that I had, she said I should take the one I was kicking but I tried to explain that was my initial plan but they said I should leave the pack on the floor(The fruit and veg supervisor was there she was also refusing that I buy the one that I had) since they refused I buy I went out the store. Few minutes later I returned to the store to get details of how to log a complaint, they made me wait there for 15 minutes then the fruit and veg supervisor came. The supervisor gave me her name and surname I then asked for the name of the cashier and security guard. The cashier gave me her details but the security guard( Lungisa) refused and one of the staff member said I was making noise and that I should go where I want to go and do what ever I want but I mustn’t stand and make noise but I wasn’t making or even shouting. She then chaises me out of the store then I left. Since I am pregnant and I have craving I really wanted those nectarines so I asked my uncle to go with me to buy them for me he then asked for a manager and when I was about to explain to the manager what happened he stopped me from explaining and asked that the supervisor come and explain. Ntombi (supervisor) then explained and I was never given an opportunity to explain. My uncle purchased the pack for me and we left. The manager never wanted to listen me but he was just protecting his staff members. What saddens me is that they refused me to purchase and they chased me out of the store and the manager never want to listen to me, the service that I got was really bad because no one tried to resolve my problem or even apologise for the treatment they gave me.
