Bad customer service and assault

To Whom It May Concern,

I am writing to formally report a serious incident involving poor customer service and an assault that occurred on February 1st at Tops Tembisa Branch.

During my interaction with the manager (who did not have a name badge), I experienced not only unprofessional and disrespectful behavior but was also subjected to an unacceptable physical confrontation. A simple disagreement over beer empties escalated when this individual pushed me around in the store and later called his friend to physically assault me in the Center Management room. Shockingly, the situation escalated further when he suggested that I be taken to the taxi rank to be beaten up, as if I were a ***** caught *****ing.

This behavior is completely unacceptable, and I am deeply disappointed with the way the situation was handled. I demand that this matter be investigated urgently and that appropriate action be taken against those responsible.

I have attached a picture of him which he voluntarily let me take it and told me no one can do anything to him, but later on tried to delete it. I had to recover it from deleted items in my phone

I am available to provide further details if needed and expect a prompt response regarding the steps that will be taken to resolve this issue. Kindly acknowledge receipt of this complaint at your earliest convenience.