Bad customer service

Dear Spar Management,

I am writing to formally lodge a complaint regarding the poor service I received at your Spar Harare branch in Khayelitsha on the 25th of April 2025.

On my recent visit, an employee named Ziyanda refused to serve me at the hot food department simply because I informed her that I changed my mind with regards to what I had ordered before and opted for something else, she clearly stated that she will not serve me and chit chatted with her colleagues until I asked to speak to a manager because I was unattended to by the employee. Her attitude was dismissive and unprofessional, which left me feeling disrespected and extremely disappointed in the level of customer service provided.

Following this incident, I raised the matter with a person who identified himself as King, stating that he is the store manager. King acknowledged my complaint and assured me that he would get back to me on the 26th of April after investigating the issue. However, despite this promise, I have not received any feedback or follow-up communication to date.

I am highly dissatisfied with both the treatment I received in-store and the lack of accountability shown afterwards. As a loyal customer, I expect to be treated with courtesy and for complaints to be handled seriously and timeously.

I kindly request that this matter be investigated urgently and appropriate action taken. I also expect to receive a response addressing how this situation will be rectified.

Thank you for your attention to this matter. I look forward to your prompt response.