BAD CUSTOMER SERVICE

ON THE 19/11/201 19:45 I WENT INTO SPAR GLEN ACRES TO PURCHASE POTATOES AND TO MY SURPRISE ALMOST ALL THE TELLERS THERE HAD PUT THE SIGN (CARD ONLY) TO TELLERS WERE BUSY WITH CUSTOMERS OF WHICH 1 CUSTOMER HAD COINS SO THEY HAD TO COUNT ALL THOSE COINS. WE WAITED ON THE QUEUE FOR A LONG TIME AND WHEN I RAISED THE CONCERNS WITH THE CASHIER SHE UTTERED THAT THEY WANT TO KNOCK OFF I WAS VERY UPSET AS I DO NOT UNDERSTAND HOW TRADING HOURS CAN BE 7AM-8PM YET I'M BEING TOLD THAT PEOPLE WANT TO KNOCK OFF AT 19:45PM. THIS IS UNPROFFESIONAL AND I WOULD HAVE UNDERSTOOD IF I CAME AT THE SHOP 19:59 BUT THAT WAS'NT THE CASE. I HOPE THIS WILL GET ADDRESSED