Bad customer experience

Dear Spar Manager

I’m a long time customer and have been more satisfied with the service over the years.

On the 28 May 2019 my wife and I went shopping as the next day was my birthday. We were there for more than 30 mins and we paid for our groceries with amount to almost R700.

The next thing while exiting the store, the security guard – came up to me and asked me if I’ve taken a chocolate and put it in my pocket. I was lost for words and looked at my wife and told her what happened. This was most embarrassing moment in my life time. This has been the first time over 10 years shopping at this Spar Bluff Branch – someone falsely accused me of *****ing.

I’m financially secure and why in the hell will I do something like this when this will jeopardise my relationship. I was so furious and could not control my anger and gave the security guard a peace of my mind. The security guard advised that the control room notified him that I put a chocolate in my pocket. Which was not true. The store came to a total stand still and people looking at me as if I was a *****.

I told the security to call the Branch Manager as I would like to chat with him because this is not called for, further more I would like to view the camera footage – showing me that I took something and placed it in my pocket. This was so embarrassing due to *********** security staff.

We stood for almost 10 minutes in front of the store awaiting for the Manager – I told my wife to go and try and find him cos we standing in front like idiots and people are looking at us. Finally we meet with Dumasanie and advised him what really transpired. He apologised to us and advise that he will investigate. Dumasanie advised that we should give him some time to view the footage and come back.

After a few minute Dumasanie – advised that the footage is not clear as the pictures are jumping. The security controller was also present and she was the one that gave the floor security the run down. Dumasanie has taken my details and advised that the security company will also investigate and will get back to me before close of business.

To date no one has got back to me??? This incident has haunted me over the past 2 week and has tarnish my name.

I would welcome the opportunity to discuss this matter further and to learn how you propose to prevent a similar situation from recurring. I look forward to hearing from you.