LM
Linah M

1 reviews | Active since Mar 2015

18 Dec 2016, 21:04

BAD CUSTOMER APPROACH AND DISRESPECTFUL

<p>Good Day</p> <p> </p> <p>I'D LIKE TO KNOW IF YOU GUYS TRAIN YOUR STAFF TO DISRESPECT CUSTOMERS OR TO ASSIST IN A GOOD MANNER. IM EXTREMELY IRATE RIGHT NOW THE WAY I WAS APPROACHED BY ONE OF THE STAFF MEMBERS AT THE STORE. I CAME TO BUY WINE AND SOME STAFF AT THE KIOSK. THE GUY APPROACHED ME IN A VERY RUDE AND DISRESPECTFUL MANNER OF WHICH I FELT EVEN EMBARRASSED WHILE AT THE STORE. I'MA REGULAR CLIENT AND I'VE BEEN BUYING WINE IRREGARDLESS OF THE TIME HOWEVER TODAY I WAS TOLD THAT I COULDNT AND THERE WAS A SIGN OF WHICH I DIDNT SEE BECAUSE CLEARY IT WASNT VISIBLE ENOUGH. THE GUY DIDNT GREET HE JUST SAID YOU CANT WALK OUT WITH THIS WINE AROUND THIS TIME, SO WITH ME BEING CONFUSED BECAUSE OF THE WAY HE APPROACHED ME I DIDNT UNDERSTAND AS HE SAID IT IN A RUDE MANNER. AS I WAS WALKING TOWARDS THE PARCEL COUNTER HE KEPT ON TALKING BEING RUDE TO ME AND THE PERSON I WAS WITH, SAYING NYOANA TO US MEANING (*****)... I WOULDNT BE REPORTING THIS IF HE GREETED ME AND EXPLAINED IN AN ADULT MANNER AND WHY. WITHOUT ME STILL HAVING TO ASK WHY. I ASKED THE GUY FOR HIS NAME AS HE WASN'T WEARING HIS NAME TAG, HE REP**** SAYING: "HEY WENA WHAT ARE YOU GONNA DO WITH MY NAME?"...KINDLY CHECK THE CAMERAS AS THIS TOOK PLACE AROUND 19:45 IF IM NOT MISTAKEN TO SEE HOW HE WAS ACTING TOWARDS ME. THERE WAS NO MANAGER NOR SUPERVISOR TO ASK WHATS GOING ON AS ALMOST EVERYONE WAS PAYING ATTENTION TO US. </p> <p> </p> <p>I WOULD LIKE YOU TO TAKE ACTION AND WHEN I'LL BE COMING THROUGH TOMMOROW TO SEE THE PROOF AS I DID ADVISE HIM I WILL TAKE THIS FURTHER. IM COMPLAINING BECAUSE I DIDNT GET THE PRODUCT I WANTED BUT BECAUSE I WAS DISRESPECTED AS WOMAN AND A CUSTOMER. KINDLY NOTE THAT ILL BE TAKING THIS FURTHER TO ANOTHER COMPLAINT SERVICE. </p>

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