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Pheleka M

1 reviews | Active since Dec 2022

18 Nov 2023, 16:47

Bad attitude and staff customer service

Staff attitude towards the customers, sucks very bad. Today I went to Cedar Spar to run some few errands. Got to the veggies Isle did the avocado shopping but it was mostly hard I only got one soft avo,together with another customer who was also looking for the avocado. I then moved to the fridge for wings got them nicely marinaded,headed to the till to pay. The same women I was shopping with was at till and she informed me that there are readily ripped avos on the shelf,went straight I checked and double checked without any luck. I then asked the merchandiser on the floor for assistance. The attitude she gave me was out of this world pointing the avocado's that are hard but it's her department. Even when I was explaining that I'm sent by the customer who got soft avocado's in the shelf but I don't know which shelf, did she not say to me if I don't know how will she know. As shock as I was I went back to the till to pay for other items. Then she came to give me the avocado's with the attitude that here is what you are looking for no apology no sense of customer service, she stood at three foot distance which simply showed me disrespect. I told her that the kind of attitude is not acceptable. The cashier apologized and showed sympathy as she walked away. I then went to her to ask for her name twice as the staff in that shop has no name tags she looked away and all the customers surrounding the place were shocked by her behavior. I then walk back to my trolley then to the car. This is not the first incident I encountered in that store,the security once told me to leave the trolley whilst I was Carrying 5x5l bottles of water. But when I got to the complex five minutes later two white guys came with a trolley carring a small plastic bag. Another security Saturday at liquor didn't want to let my daughter in to buy he forcefully asked her to bring the ID when she said she has the ID in the phone he didn't want to assist still. I had to go there to buy whatever I've sent my daughter to buy. Do you think there was a sense of apology for the inconvenience caused to me for sending a 21 years old to buy but an unprofessional security decides not to supply the service. It is soo obvious that their best customers is white people in that shop hence its full of foreigners as employees. Denting the Spar image which has Checkers with excellent service as well as Food*****s.

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