LA
LERATO A

1 reviews | Active since Oct 2014

29 Dec 2015, 18:02

Bad Attitude and Pricing

Today I was so disappointed by the service and attitude I received from Birchgate Spar when I went there to buy a few items. By the fruit fridge I took Strawberries with a price tag of R7.99. A lady that works with Spar was there at the fruit fridge when I took the strawberries and pineapple, she was very friendly to us until we got to the till. The lady at the till by name Thapelo scanned the rest of the items I bought leaving the strawberries and told me to wait, she left and came back with a new price tag of R35.99, and right in front of me she changed the price tag for the strawberries. When I asked why she said the price was not correct which is R7.99 I ask how is that my problem because when I took the strawberries the price tag was R7.99. She then call the lady I met at the fruit section and ask her to returned the strawberries and she told me to either pay the new price or leave. Another guy was called and I was told that the guy is the person who make the mistake and he was asked to pay for the difference in my front and I told them that they can't do that in front of a client. I was force to pay R35.99 <br> <br> Lerato

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Replies (1)
SPAR
SPAR's reply30 Dec 2015, 14:26
Official
Hello LERATO@1,

Thank you for bringing this to our attention. We apologize for the experience that you had, please allow us to take this up with the store for investigation then within a maximum of 7 working days we will contact you to resolve this matter.

Thanks
Luyanda Dlamini
Customer Care Advisor
www.spar.co.za