Bad attitude and poor Service

I Have never received such bad service in my life.Yesterday afternoon i went to Spar to deposit money and it was my first time.I get to Spar so this lady was assisting me firstly she did not greet and she looked so offish,I tell her this is my first time sending me money at Spar and I was advised to bring a copy of my I'D so I don't know what happens next.She takes the copy of my I'D and does what she needed to do then tells me to givethe person I was ssending the money to the pin I created so I left.a few minutes later my cousin calls me informing me that the pin was incorrect I gave her the same pin several times until she went to the nearest Spar.When she got to Spar she was advised that she should tell me to give her what I had on my receipt but I didn't get one that's when I went back to Spar to find Florence Leaving out of Frustration I rush to her,Sorry Sisi you were assisting me not so long ago with Instant Money now the person I sent the money to says they need the receipt,I have never felt so humiliated in my life Florence started swearing and screaming that she did not use the money and I'm like I never said you did I'm just asking what to do next.