bad attitude and bad customer service

I placed an order for a cake 2 weeks ago and beginning of week Monday went there to make sure again that my cake order will be there. This morning as I arrived there they didn't have my cake and also no customer order was held back. I asked for manager and got danie en tobie with there hands in their pockets wanting to help me. They told me order didn't come in so I asked don't they think they could phone a customer if order didn't come in they didn't have a good replay as the one said that's fair. Not sorry let me follow up on the baker nothing I then asked for the owner Laura, Kobus and egart's number because these 2 didn't know how to give customers service and especially they should set the example for the other employees. Then one of the managers told me while I was writing the names that he will not take off his name badge because I want to see his name I told him what is wrong with you I didn't even ask you to do so and also didn't ask you for your name. I wasn't pleased at all this spar has a very good name as their product and especially the bakery is tops but to get service like that from a manager is unexceptable. I would like one of owners to reply please.