SM
Sazi M

1 reviews | Active since Jan 2022

23 Jan 2022, 22:56

Awful service

Good day. (Spar, Mega city Durban) I’ve been to your store a couple of times, & I must say some of your staff lack basic customer service training, today I was assisted by Ms S.Kweyama cashier # 56, till number 014 @ 17:27, When we got to the till point, they were talking amongst them selves with some of her colleagues, I wasn't surprised by her none acknowledgment, As in most recent times some of your staff have showed/proven timelessly that being rude & the opposite of being customer orientated is always top of the agenda, Ms Kweyama didn't utter a word to us, As she continued having her important conversation for a couple of seconds before attending to us. Not saying your staff should always greet the customer (but I believe that’s 101 customer service training), In human decency I as the customer can say hello but in this situation I was already taken aback by the lack of “I don’t care demeanour”. I’d truly appreciate if this was communicated to Ms Kweyama & her supervisor on shift to try & make all the right traits next time & being educated about the mannerism of a customer service agent (Her). We as the customer (s) are not always right as the famous quote says, it’s the balancing of how I’m treated & how I’m going to respond after I’ve been treated badly. Please educate your staff members of the principles of customer service.

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