@iqos

I am writing to express my disappointment with the service I received while attempting to purchase one of your devices at Spar Olivedale. On 22/01/2025, I visited the store to buy the device priced at R499. During the transaction, the cashier advised me to scan a QR code to receive two free packs of Terea.

However, after scanning the code and waiting for confirmation, the cashier informed me that the promotion had ended. I was then asked to wait for a manager, who eventually advised me to leave my contact number to be notified if the promotion was still valid.

I refused to make the payment, as I had already scanned the QR code and registered the device under my name. As a patient at Olivedale Netcare Hospital, I had taken time to purchase the device to aid in quitting smoking.

I was disappointed with the poor service and lack of clarity regarding the promotion. To avoid similar confusion in the future, I suggest adding a clear end date to your promotional materials and providing training to Spar employees on the sales of your device.

I hope you will take my feedback seriously and take necessary steps to improve the customer experience