APPALLING CUSTOMER SERVICE AND BAD ATTITUDE

NEWSFLASH: A colleague of mine went to Spar in Ghandi Square and purchased a Spar brand Pineapple Juice, 1L. She left in a hurry as to catch the bus and did not take note of Spar's lack of Stock Rotation. At work, she had a glass and thought it was just too acidic. She then poured one of my staff member a glass and after an hour, she ended up with diarrhoea and she had sores on her pallet. We then contacted Spar Customer Service and was told by Glenda that she needs to go to the doctor to get proof of that the juice is the course of her sores, with such a disgusting attitude and rudeness.Only then,could they reimburse her for the expired stock. She then asked Bonga (The so called manager)at Ghandi Square if he can look at the cameras or the till readings. Bonga said that the cameras are not working and promised to get back to my colleague regarding the till slips at 09:00 but oh well guess what - they never called.DID I MENTION THAT THE EXPIRY DATE IS THE 29 MARCH 2015 BUT GUESS WHEN SHE BOUGHT THE JUICE:16 APRIL 2015.I find it absolutely appalling and disappointed that a customer is treated in this manner and no responsibility was taken by Spar nor the manager. Not even an apology