DB
Dante B

1 reviews | Active since Jul 2015

18 Dec 2015, 08:50

Andrew's at it again

After receiving no feedback after my first complaint about Spar, I thought things couldnt get worse. but it did. After being almost chased from the store due to my brother's Bank card not working (the first complaint I lodged, received no feedback whatsoever), we went back this week because the other stores were closed after 5pm. We bought some groceries, and went to pay with the card again. This time my brother noticed that the managers and ALL the staff were using the card machine incorrectly, selecting the wrong option thus the card was repeatedly rejected, which led us away from the store by that female manager who indirectly assumed us being ********. but this is not the only thing that irks me about Andrew's, the Franchisee has a rotten attitude. He can't bother to greet anyone or smile. PATHETIC. Everytime I go to spar it sickens me because of the pathetic attitudes of everyone there, the incoherence and condescending nature of the managers, and the depressing atmosphere. No one is happy there, no one smiles.<br> <br> Oh, let's not forget the fact that they don't bother giving feedback after my first complaint.

0
Replies (1)
SPAR
SPAR's reply21 Dec 2015, 07:24
Official
Hello Lord Alaric,

Thank you for your email and this feedback. This has been escalated. Your reference CC***.

Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za