HJ
Hayley J
1 reviews | Active since Apr 2013
26 Sept 2015, 11:32
Alays a problem with pricing
Almost every time we go to the Newlands spar in Pretoria we experience a problem with there pricing. The sweetcorn rang up at R6 more than the shelf price (R18.99 instead of R12.99). When we bought this to the managers attention she said that this was for a different brand. However this was the only price on the shelf. She then offered to refund R1 for the potatoes which were also priced incorrectly (seriously)?? This manager clearly has not got proper customer care or managerial skills! R6 is obviously not a lot of money however I would like to know why Spar feels the need to constantly 'trick' customers in terms of there pricing?
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Replies (1)SPAR's replyOfficial
28 Sept 2015, 07:11Hello hay001,
Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.
Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za
Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.
Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za
Best regards,
SPAR's reply28 Sept 2015, 07:11
Official
Hello hay001,
Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.
Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za
Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.
Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za
Best regards,
