A very UNHAPPY CUSTOMER

Good day Spar management team

I am someone that does not like to complain but I feel like I need to make you aware of the absolutely bad service I have received from Spar in Obsevortary in the main road

Last week and Friday 09th of June I went there to redeem a Standard bank voucher , the cashier at the time immediately told me she does not have money , mind you I was only going to withdraw a R200 . I then told her I came all the way from Grassy Park how can a big store like this not have money and she just continued with I dont have money , I then said okay can I speak to your manager and then her tune changed she went over to another cashier and managed to get the R200 . I then proceeded to buy a few items and the cashier that assisted me had no customer service nor etiquette or courtesy , no thank you's no please nothing of the sorts she did not even greet me. I left it at that just thinking they had a bad day

Tonight 12/6/23 at 19:38 I visited your SPAR again and wanted to redeem a R100 voucher and I was told by the cashier that this specific till has been closed , you guys close at 20:30 . I asked her is there no way to assist she then rudely told me and I quote " WHAT DO YOU WANT!" I then immediately showed her on my face that I am not about to be disrespected by someone that is meant to assist me she then quickly changed her tune with How can I help ? I explained again and she just told me the till is cashed up

The problem I have with this is that: - your store closes at 20:30 how can they close a till before the time - There was no manager on duty to assist or no one visible - Cashier did not try and assist and basically told me indirectly leave as there is nothing I can do

This money was meant to buy supper for my family tonight , there is no Retailer or standard bank ATM which I can redeem the voucher . So my family needs to suffer tonight because you have lazy cashiers that has no business working in the customer service sector

I have worked in customer service for 15 years and this was by far the worse I experienced

I probably wont hear back from you but I need you to understand I have always loved SPARK for the fresh products but most importantly their customer service I have urged people to go there instead of other retailers and I have gotten many customers to come to you but I am now done with SPAR and their stores I will be telling people to not go there as your staff does not belong in a store

I hope that this gets addressed with your staff

From a very unhappy customers