3 mnths Expired Dairy**** Ice cream at Zevenwacht Spar.

Zevenwacht Mall Spar

5 December 2023 I bought a tub of Dairy**** Gelata Roma for my pregnant wife. It costed me just over R120.

On Sunday 10 December 2023, my wife and I ate about a quarter of the tub and gave my 18 month old son 5 s****s too.

My wife and I noticed that the ice cream tasted rubbery but I continued along with my son. My wife got nauseous so she stopped eating. I checked the date expiry date to find that the Best Before was 2 September 2023 which makes it 3 months old.

I called the Zevenwacht Spar to ask them how we can be assisted and they advised that I come to the store to check the footage, that I actually bought it. Only then can they do something for me. I drove from home and they checked. Once done, the perishables manager came out and asked if I wanted something in that products place or my R122 back. No feedback or apology at first. I had to remind him that he needs to apologise to me as this isn't acceptable.

Fast forward, the manager apologised and said that I can or they will escalate to the supplier. I have now lost fuel money to come in to spar again, lost time waiting for him to check the footages, my son and I have mild diarrhea and we have no ice cream. Thank you for my R122 though.

I know that losing one customer that spends R2500-R3500 per month in your store won't mean much to a business like yours and it shows in how you treat us, but hopefully you learn from this experience and not lose more customers due to your mistakes and poor service.