Hi, I have a problem I deposited money at spar Volksrust on th 1st of December Friday and when my mother go to withdrawn the money they said it was already withdrawn

Hi, I have a problem I deposited money at spar Volksrust on th 1st of December Friday and when my mother go to withdrawn the money they said it was already withdrawn.Then I called the customer care number they told me that the money was withdrawn at Durban Gateway shopping mall the same day at 11:14 am