Rude Staff, False Pricing and Zero Customer Service at SPAR Mathambo

I have had a terrible experience at SPAR Mathambo on multiple occasions due to rude, unprofessional staff and incorrect pricing that is never honoured.

*Incident 1 - Sudocrem:* Product was overpriced at the till vs shelf price. After a long argument, Supervisor Ayanda finally gave it to me at shelf price.

*Incident 2 - Cake:* Same supervisor Ayanda. A cake had an A5 price tag placed directly on it. At the till it rang up higher. She argued that she also bought the same cake at the higher till price instead of honouring the shelf price I saw.

*Incident 3 - 22 August 2026 - Jungle Bars:* In the evening, Jungle Bars had an A5 tag directly on the product stating "2 for R24". At the till, a higher price was charged. Supervisor Matlala went to check, removed the price tag entirely, and refused to acknowledge their mistake or honour the displayed price. This is in violation of the Consumer Protection Act (price displayed must be honoured).

Staff never take responsibility, are highly *********** and extremely rude. For cashback withdrawals, tills often have "no money" for regular customers but favoured customers are accommodated. This has happened several times.

Shopping at SPAR Mathambo is hell. I now rather pay for transport to Super SPAR at Chris Hani Crossing because their service is outstanding.

The only exception is Emily (spectacles, usually at parcel counter) — she has excellent customer etiquette. She should be training the rest of the staff.

I want management to address the pricing dishonesty and staff attitude.