Poor customer service

<p>I bought some parts a week or two ago and one of the parts wasn't needed. When purchasing the parts the sales person stated that in the event I need to return anything I should just keep everything in the original packaging. In light of the above I had to return a part which is in the original packaging. I requested a cash refund and was refused as they stated they might not need the part in future. I understood and suggested then just for argument sake he gives me a credit note then I would purchase items I might need. The manager then stated he first needs to confirm and get a credit note from his supplier this already after another gent had already stated they can do the credit note. To me it is all really unacceptable as he knows that his supplier will issue a credit as they probably bye parts regularly there. Today being Thursday the manager said he would only come back to me by Tuesday next week. 3 working days to do a credit?????? I want t that job. This is not just a matter of the refund it's the so called extent they have gone to to help me????</p>