A good start with a VERY DISAPPOINTING-END

<p>To: The Gleneagles Mall Centre Management</p> <p>I have been a loyal customer at the Glen Shopping Mall for a number of years, I have frequented the mall and received a great service, which is one of the main reasons I shop at the Glen.</p> <p>On the 26th of January 2017, I was at the receiving end of some very appalling and nasty service at the “SP PAVILLION” Mall”- Super Cellular phone repair shop when l went to lodge a complaint regarding images and the video contents l found on my mobile smart phone after I had taken it in for repairs at the beginning of the year 2017. I was promised to be given a call to let me know as soon as the phone was fixed. After a period of two weeks without getting a call I went to the repair shop to check if my phone had been fixed, indeed I found it ready for collection and I paid for the services rendered.</p> <p>When I reached home I went through my phone to check if all my information and contact details were not deleted. I was shocked to find ****ographic videos contents along with images of people I do not know. I was disgusted and very furious, when I went back to the repair shop the next day to complain about the material I found in my phone. Instead of getting an apology, the repair guy (ASIF-owner-083 ********** ) really disregarded me and was very rude, even though he admitted that he misused my phone as a loan phone to his customers without my consent.</p> <p>He then grabbed the phone from my hand and started deleting the recorded video contents on my phone and had the audacity to say that he did not understand what the whole fuss was about as this material looked normal to him. He then got into a frenzy and verbal abused me shouting and banging the counter, which really left me tormented and traumatised, I find it very strange as a customer that I received such an appalling service at the centre as I had paid for the services rendered.</p> <p>I would like a proper investigation and good explanation regarding this very unprofessional, un-acceptable behaviour and mistreatment I received, I want to know what measures will be taken to deal with this unkind behaviour at the business centre.</p> <p>I am also intending to open a case with the police for the ****ographic material that was loaded on my phone and I will also take it up with the MEDIA if am not satisfied with the outcome of the business centre’s resolution.</p> <p> </p> <p>To date yet no feedback received, on TWO occassions I had escalated the matter to The Centre Management via email, both they were not even acknowledged, I had to call them to find out on whether they have received them, 1st lady I spoke too was Thalinda and on 2nd occassion I spoke to Nanda still no response or a phone call at least.</p>