Don't expect after sales service or quality products from S&P Africa who sell Elektra Hot water bottles

The company ethos is "GOOD QUALITY PRODUCTS….OFFERING VALUE FOR MONEY….SUPPORTED BY UNBEATABLE SERVICE LEVELS". What a joke!!This is totally contrary to what I experienced. I got 2 Elektra hot water bottles as a present from an overseas visitor. 1 of them had no charger and no cover and didnt work 100%. Complained to Elektra and after numerous mails they responded. They wanted a receipt which I told them I did not have, due to it being a present. I sent them a picture of the bottles in the box and they were not happy with that. They advised I should bring the bottle in and I would be charged for the repairs. This shows you the confidence they have in their products when they want to charge you for a brand new product out of the box that needs repairs. I was absolutely livid and threw the bottles in the bin, where they should belong and purchased 2 Mellerware bottles which are so much superior in both looks and quality, though at a higher price. The adage "you peanuts you get ******s" in my opinion is so true in this case.The CEO's motto "Customers need to know that they are purchasing more than just a product from us, they are purchasing a solution with peace of mind thrown in" is most definitely not reflected in my experience.If this is the kind of service and quality one receives from them, I wouldn't recommend purchasing anything bearing the S&P Africa stamp.