Bad customer care. Rudeness by Fatimah

I called Soweto Chef Academy a few minutes ago to make an enquiry, but first I informed the gentleman who answered the phone that I sent an email on 17 May 2021 to enquire but no one got back to me, he the gave the phone to a lady by the name of Fatimah, who then have me the worst customer care ever. Instead of apologizing, she made excuses, at some point she said I woke up on the wrong side of the bed. She also said why didn't I call when I didn't get a response (calling is expensive,that's why we email). Instead of addressing my concerns she argued with me and made me feel like it was my fault, I even told her that she is making this sound like my fault. To add insult to injury she pulled the "race card", she also said said that if I had called the branch in town I wouldn't have complained the way I did, then I told her that I didn't even know there is a branch in town. I still like the academy, however the way Fatimah was handling my query was not professional at all. Customer care is vital to every organisation and it saddens me that we are trying to support township based organisations yet we are treated this way. Thankfully my phone automatically records calls just in case she denies her rudeness and behaviour.