BF
Brian F

1 reviews | Active since Nov 2022

03 Nov 2022, 20:26

Soviet Denim bad service

I bought a pair of Soviet Viper High Cut sneakers from the Soviet store on Take Alot. I had to wait a couple of days for the delivery. Very keen when Take alot let me know my order will be delivered today. Opened the box with lots of exitement and what I got was a box with Low Cut sneakers with a high cut sticker on. So its obvious a high cut sticker was put on a low cut box and the person who picked my order did not double check in the box. Now I have to go through the tedious process of waiting for Take alot to first review my return then if they deem fit arrange pick up and then I have to wait again for the right product to be delivered to me. How can a retail giant like soviet make such a simple mistake. I am seriously dissapointed as Soviet is my favorite brand and I own various Soviet jeans and other sneakers. In a day and age with so much competition one would think that such a big company could get one order right. I could have just bought local at one of the malls byt seeing as I buy alot on take alot I bought this combined with other products. Wish I could give a minus star rating. Thanks Soviet for ruining a otherwise awesome day.

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Replies (1)
Soviet
Soviet's reply04 Nov 2022, 08:00
Official
Hi Brian, Thanks so much for your review and we are so sorry for this inconvenience caused. Please can you we ask that you pop us an email so that we can handle this internally with our footwear department and provide you with a way forward. Our email address is available on our website homepage. Thanks so much, The Soviet Denim Team.