Unexpected excellent service.

During a routine service there was an unexpected failure of the computerized system which required a replacement before the vehicle could be restarted. The service personnel contacted BMW SA and received approval to replace the computer without charge even though the vehicle was no longer under the service plan. This could have taken a day or two to accomplish but they managed to complete the installation as well as the reprogramming so that I could drive the vehicle home. I would like to thank them for the service well done. The service was handled by after sales consultant Debbie Schepers .